1. Introduction

Welcome to Heirloom. We respect your privacy and are committed to protecting your personal data. This privacy notice aims to give you information on how Heirloom collects and processes your personal data through your use of our website at www.heirloom.ag and our SaaS-based product, Heirloom.

2. Information We Collect

• Personal Data: This includes specific information by which you can be personally identified such as your name, postal address, email address, and telephone number.
• Usage Data: Detailed information about your interactions with our Service, like pages accessed, time spent on pages, and other relevant behavior.
• Technical Data: This encompasses information like your IP address, login data, browser type and version, time zone setting, and device-specific information.

3. How Your Information is Collected

• Direct Interactions: Subscription to our service, requests for support, or communication through our platform.
• Automated Technologies: As you interact with our Service, we may automatically collect Technical Data about your equipment, actions, and patterns. We collect this data using cookies, server logs, and other similar technologies.

4. Use of Your Information

• Performance of Contract: To provide you with the Service.
• Legitimate Interest: For running our business, provision of administration and IT services, network security, and in the context of business reorganization or group restructuring.
• Compliance with a Legal Obligation: If we are required by law, we may need to collect and process your data.

5. Payment Information

Heirloom does not process or store your financial information. We leverage Stripe, a third-party payment processor, for all payment processes. You are encouraged to review Stripe privacy policy to learn more about how they handle your financial information.

6. Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide:

• To our subsidiaries and affiliates.
• For any other purpose disclosed by us when you provide the information.
• With your consent.

7. Data Security

• Security Measures: We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.
• Data Breach: We have established procedures to address any suspected personal data breach and will notify you and any applicable regulator when we are legally required to do so.

8. Data Retention

We only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Your Legal Rights

You have rights under data protection laws in relation to your personal data:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.

To exercise these rights, please contact us.

10. Changes to this Policy

This policy may change and, if so, significant changes will be communicated to users. Always refer to this document for the most up-to-date information.

11. Contact Us

For any questions about this Privacy Policy, or to exercise any of your rights, please contact us at support@heirloom.ag.