Help Center
How can we help?
Frequently Asked Questions
Getting Started
22 questions- Does Heirloom teach JM Fortier’s market gardener method?
- Does Heirloom work offline in the field?
- Can I export my farm data from Heirloom?
- I forgot my password. How do I reset it?
- I did not receive my confirmation email. What do I do?
- Why are some Getting Started steps locked?
- Can I change my farm settings after setup?
- Can I plan with Heirloom if my farm never gets frost?
- Should I plan in beds or in bed length?
- Can I try Heirloom before I have a farm?
- How do I find my frost dates for planting?
- Can I plan in metric or imperial units?
- Is Heirloom available in languages other than English?
- Is there a mobile app for Heirloom?
- Can Heirloom help with my organic certification records?
- Can I move my crop plan from a spreadsheet into Heirloom?
- Can I use Heirloom to plan a garden that feeds my family?
- How do I plan a market garden in the tropics?
- Is Heirloom worth it if I farm alone?
- Is Heirloom good farm management software for the Southern Hemisphere?
- How do I plan my first market garden season?
- What can Heirloom plan for my market garden?
Design your farm
15 questions- Can I get back a block I deleted?
- What happens to my plantings if I delete a block?
- Why doesn’t my new block show in last season?
- If I change a block’s beds, does it change my past seasons?
- How do I leave a field fallow or under cover crop for a season?
- Why are the beds next to my tunnel hatched?
- How do I plan where my caterpillar tunnels go each year?
- What is the difference between a greenhouse and a tunnel in Heirloom?
- Does a farm area count in my growing space?
- Can I add a field that is away from my main farm?
- Can beds in the same block have different lengths?
- What is a standard bed, and do I have to use one?
- How do I create a field block?
- How do I map a market garden with tunnels and a greenhouse?
- Can I draw my farm on a satellite map?
Our AI Features
6 questionsGame Plan
23 questions- Why can’t I edit a planting that started last season?
- What happens to my plantings if I change my season’s start date?
- How far in advance can I plan my crops?
- How do I duplicate a season’s plan?
- Can I export my Game Plan to Excel?
- How do I know how much labor my season needs?
- If I move a planting, do its tasks move too?
- How does Heirloom manage my tasks?
- I moved or deleted a planting by mistake. Can I undo it?
- Should I cancel or delete a planting that failed?
- Can I change the price or days to maturity of several plantings at once?
- Why are some of my plantings missing from the Game Plan?
- Can I filter or sort my plantings in the Game Plan?
- Why is there no Crop Map tab when I create a succession?
- Can I change or move every planting of a succession at once?
- How many weeks should I leave between succession plantings?
- How do I see how my crops will fit in a bed?
- Can I see frost dates on my crop planning calendar?
- How much bed space does my crop plan need?
- How do I calculate planting dates from my harvest dates?
- How do I plan a winter or year-round growing season?
- How do I plan a salad greens business?
- How do I plan succession plantings of lettuce or other crops?
Crop Map
17 questions- Can I print or download my Crop Map?
- Can I see my Crop Map on my phone?
- Why can’t my team member move plantings on the Crop Map?
- Can I keep my bed assignments when I copy a season?
- Why does my fall garlic show on two seasons of the Crop Map?
- Where does Heirloom get the history of what grew in each bed?
- Can I resize the Crop Map?
- How do I unassign a block from the Crop Map?
- Does the Crop Map have to match the layout of my Farm Map?
- Why are some of my blocks missing from the Crop Map?
- How do I select a planting hidden under another one?
- Why can’t I assign a planting to a particular bed?
- Can I assign several plantings to the same bed?
- Can I switch the vertical and horizontal axes on the Crop Map?
- How do I place my Game Plan plantings on the Crop Map?
- How do I plan crop rotation over several years?
- How do I plan which crop goes in which bed?
Crops
22 questions- What does the Legacy badge on a crop or cultivar mean?
- Can I delete a crop?
- How do I remove a crop from my Game Plan?
- What are a crop’s family and nutrient demands used for?
- Can I edit a crop’s name?
- Can I create custom crops in Heirloom?
- What if the crop I want to grow isn’t in Heirloom?
- How do I keep track of organic certificates from my seed suppliers?
- How do I calculate how much seed to order?
- Can I set the seed weight for a cultivar?
- If I change a cultivar’s days to maturity, do my existing plantings change?
- Where do I set default values for my favorite cultivars?
- Can I sort my crops by botanical family?
- How can I compare days to maturity between varieties?
- Why don’t I see the varieties of my seed company?
- How do I add a specific cultivar to a crop?
- Why can’t I remove a cultivar from my favorites?
- Do my favorite crops carry over to next season?
- Do I need to add a crop to my favorites before I can plan it?
- How do I add a crop to my growing season?
- Should I use Heirloom’s built-in crops or create my own?
- How do I prepare my seed order over the winter?
Nursery
12 questions- Can I track the germination rates of my seedlings in Heirloom?
- Does Heirloom suggest nursery conditions like temperature and humidity?
- Does Heirloom add extra seeds for germination losses?
- Does potting up count in my nursery space?
- Why is my list of plantings in the nursery empty?
- Why does the Nursery show seedlings that are already in the field?
- Why does my Nursery graph stay empty or show too little space?
- Is my nursery space set per season?
- Can I add my own trays and pots, and hide the ones I never use?
- How do I calculate how many trays I need for my nursery?
- How do I plan a seedling sale or plant nursery?
- How do I calculate greenhouse space for seedling trays?
Interplanting
7 questions- How do I see all my interplanted crops on the Crop Map?
- Can an interplanted planting cover more than one bed?
- Why does the planting window put my companion crop next to the main crop instead of on it?
- Does an interplanted crop take space in the bed?
- Which planting do I mark Interplanted, the main crop or the companion?
- Can I plan interplanting in Heirloom?
- How do I plan companion planting, like basil between my tomatoes?
Predictive DTMs
10 questions- How does moving a planting change its climate-adjusted harvest date?
- My carrots mature faster than Heirloom predicts. Can I correct it?
- Does climate-adjusted DTM work in a greenhouse or tunnel?
- What does the outside optimal growing period warning mean?
- Does each planting of a succession get its own days to maturity?
- Why can’t I turn on climate-adjusted days to maturity?
- How does Heirloom know my farm’s climate for days to maturity?
- How late can I sow a crop and still harvest before winter?
- How do I adapt Heirloom to a Nordic or short northern growing season?
- Why don’t my harvests match the days to maturity on the seed packet?
Charts
24 questions- Can I share my custom Charts with other Heirloom users?
- Can I export my Charts to Excel?
- Can a crop’s task repeat, like weekly weeding until harvest?
- Can I sell the same crop in two units, like bunches and pounds?
- Why are yields shown per bed, and can I use another bed length?
- What does the Climate-adjusted DTM column in the Charts show?
- How do I get Heirloom’s original values back after changing a row?
- I changed the days in nursery and applied it: why did my field planting date not move?
- If I apply a chart from the crop row, are cultivars with their own values updated too?
- Why can’t I update existing plantings from a cultivar row?
- Does editing a task chart change my existing plantings?
- What happens if I plan a crop that has no chart values yet?
- Can I change the spacing or days to maturity of just one planting?
- Do the days to maturity in the Transplantation chart include the time in the nursery?
- How do I set different values for each variety of the same crop?
- Why can’t I find a crop in my Charts?
- Can I import my existing crop data into the Charts?
- What types of Charts are there?
- What are Charts, and why are they important?
- What seeder settings should I use on a Jang or Earthway seeder?
- How do I earn more from the same beds?
- How do I show my crop plan to a lender or a grant program?
- How do I project the income of each bed in my market garden?
- What crop spacing and days to maturity should I use in a market garden?
Notes
11 questions- What happens to my notes if I delete a planting, crop or block?
- Why can’t I link my note to a planting from last season?
- Why can’t I find a note I wrote?
- What is the difference between archiving and deleting a note?
- Can my team see my notes, or can I keep some private?
- Can I attach a PDF or a soil test to a note?
- Can I jot down a quick note from the Dashboard?
- Can I write a field note from my phone with a photo?
- Can I write a note directly from a planting?
- How do I track pest and disease problems by crop from one season to the next?
- How do I keep a farm journal or field logbook?
Team Management
29 questions- Is there a school or education price for Heirloom?
- Does Heirloom offer a discount for non-profit organizations?
- How do I cancel my Heirloom subscription?
- Where do I find my invoices?
- Can I pay yearly instead of monthly?
- Do I lose my farm plan if my trial or subscription ends?
- How long is the free trial, and do I need a credit card?
- Can I hand my farm over to a new owner?
- How do I leave or delete a farm?
- Can I move a team member from one of my farms to another?
- Can I manage several farms with one Heirloom account?
- What happens to someone’s tasks and notes when they leave the farm?
- Can I print the week’s tasks for my crew?
- Can I add my own tasks, like repairs or weekly chores?
- Will my worker know when I assign them a task?
- How do I see everything one person has to do this week?
- Can I assign tasks to each person on my crew?
- Can I use Heirloom with volunteers or WWOOFers?
- Can I hide prices and revenue from my seasonal workers?
- Can I change someone’s role as the season goes on?
- What can each person on my team see and change?
- Do I pay more for each person on my team?
- How many people can I invite to my farm?
- Can I invite someone who has never used Heirloom?
- How do I invite someone from my crew to my farm?
- Can I use Heirloom to teach market gardening or follow several farms?
- How do I plan a school garden around the school year?
- How do I leave the farm to my crew for a week?
- How do I share my crop plan with my farm crew?
Flower Farming
7 questions- How do I plan perennial crops like asparagus, rhubarb or peonies?
- Why do my fall-planted tulips show no revenue this season?
- How do I plan tulips or ranunculus planted in the fall?
- How do I see only my flowers in the Charts?
- Can I sell the same flower by the stem and by the bunch?
- How do I track flower yields in stems?
- How do I manage my cut flower farm with Heirloom?
Harvests
28 questions- Can I record harvests from my phone?
- Can I enter harvests from a past season?
- Does Heirloom learn from my past harvests to predict yields?
- Can I generate reports or summaries of my harvest data?
- How much did one planting or succession give this season?
- What do the progress bars in the Weekly Harvests view mean?
- If I uncheck a harvest task, are my harvests undone?
- Does Heirloom create a harvest task for every customer?
- How do I record my actual harvests in Heirloom?
- What do yellow quantities mean in Weekly Harvests?
- How do I plan for crop loss or lower yields in my harvest plan?
- How does Heirloom handle harvests that span several weeks?
- How does Heirloom calculate the theoretical availability of my crops?
- Where can I find my expected harvests for each week?
- Why is my Weekly Harvests page empty?
- What happens to my harvest plan if I delete a sales channel?
- Can I temporarily turn off a sales channel?
- Can a sales channel run over the winter, across the new year?
- How do I set harvest days for a sales channel?
- How do I organize my harvests for different markets or customers?
- What are sales channels in Heirloom?
- How do I see what each crop and customer brought in this season?
- How can I compare my actual harvests with my expected yields?
- How do I make a daily harvest list for my crew?
- How do I plan a restaurant’s kitchen garden?
- How do I plan what each restaurant gets every week?
- How do I run a CSA with Heirloom?
- How do I plan how much to harvest for each customer every week?